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In general

• Are amiando's services free, and will they remain free in the future?
  Yes. Our basic service is and will remain free. The only services which will not be free will be the ones we have to pay for ourselves. So far this applies only to our ticket shop. However, amiando might charge fees for future premium services like mobile text messages.
• I cannot sign in at amiando. Why?
  There might be several reasons:
  

  • You may not have clicked on the link in the verification e-mail yet. You may need to request the verification e-mail again; please check your spam e-mail folder.
  • You may not have entered the same e-mail address you used when registering.
  • You might have used an incorrect password. Please let us know and it will be re-sent to you by e-mail.
• Do the participants of my event have to register with amiando in order to accept or decline the invitation?
  No. The participants do not have to register with amiando. However, participants that are not registered can not use some of amiando's features (e.g. uploading photos, message board entries, receiving messages).
• How can I delete my user account at amiando?
  You can delete your user account here. We would appreciate it if you could send a message to support@amiando.com to let us know why you deleted the user account.

Invitation e-mails

• Do the invitation e-mails for my event have to be sent via the amiando web site?
  No. You may also use your own e-mail program to send the link to your event, or you can put it on another web site. However, if you send your invitation e-mails with amiando, it is much more convenient for the participants, since their e-mail addresses do not have to be verified again.
• My invitation e-mail from amiando was not received. Why?
  There might be various reasons:

  • The invitation e-mail of amiando might have been sent to the participant's spam e-mail folder.
  • The e-mail address of a participant might be incorrect or does not exist.
  • It happens rarely, but it may be possible that our server did not send the invitation e-mail at all. If you can exclude the first two reasons, please send the invitation e-mail again.
• How can I send my invitation e-mail of amiando again?
  Please click on the link "Invitation/reminder" in the menu bar on the right hand side of your event. Then you can choose the participants to whom you want to (re)send the invitation e-mail.
• Does the group of participants have to be finalised when sending the invitation e-mails?
  No. You may invite additional participants at any time. Just click on the link "Invite more participants" in the participant list.

Event site

• Are all amiando users able to see my event?
  This is up to you. In the second step of the event assistant, you can choose between 'public' and 'private'. Depending on what you have decided, either all participants or only those you have invited are able to find the event and to register for it.
• How can I delete an event I have created?
  If you are the event host, you can always delete the event site. All you need to do is click on 'Delete Event' in your event. PLEASE NOTE: all data related to your event (photos, message board entries, etc.) will be permanently deleted.
• Is it possible to have more than one event host for an event?
  Yes. You can edit the status of any participant in the participant list by clicking on the pen symbol next to the person's name. Here you can also give someone administrative rights. Then he/she will also possess the same rights as you with regard to the event. Exception: No one else can delete your event or change the status of participants.
• How can I show the photos to other participants after an event ?
  Click on 'Past events' under the section 'My amiando'. You will be led to the appropriate event where you can use the button 'Photos' to upload the photos.
• Do I have access to the event site later at any time, or will it be deleted sometime?
  The event host and the participants will always have access to the event. As long as the event is not deleted by the host himself it remains accessible. Therefore the participant list, the photos and any comments of the participants will remain saved.
• Can I deactivate the e-mail notification for the upload of photos and for the message board entries?
  Yes. As the event host, you can change the notifications in the event's options. As a participant, you can edit the notifications in "setting/privacy" in your personal section "My amiando".

Participant list

• As the event host, am I able to change the status of the participants?
  Yes. Just click on the pen symbol after the person's name in the participant list. The participant will then receive an e-mail saying that his/her status has been changed by the event host.
• Can I still change my answer in the participant list later?
  Yes. You can always change your answer for the corresponding event. Just click on the link "Modify answer" in the field "Answer" above the participant list.

Extras

• How can I include the widget on a separate page?
  Copy the widget code and paste it into the relevant position on your own web site. Several variables allow you to change the widget's colour and shape.

Selling tickets

• How secure is my credit card and account information with amiando during transactions?
  amiando guarantees maximum security. All personal data as well as payment-related information will be transferred by a connection that is SSL-certificate-protected. Due to the coding technology your data can be transferred securely, and it is impossible for your data to be passed on to a third party. In addition, we guarantee that your data will be stored securely and handled confidentially. Your details will not be passed on to any third parties.
• As the event host, why does amiando need data about my bank account?
  We need data about your bank account in order to transfer the ticket revenues. The transfer is usually carried out by bank transfer.
• Can I also offer tickets with an early bird discount?
  Yes. Just add another ticket category, and create restrictions on price and time according to your preferences.
• As the event host, am I able to cancel tickets on the amiando web site?
  At the moment it is not possible to cancel tickets.
• How can I pay the service fees to amiando for online presale/ticket sale?
  The ticket revenues, minus the service fees charged by amiando, will be transferred directly to your account.
• How often does the billing with amiando take place?
  amiando will send you an invoice every month where the service fees and the tickets that have been sold are clearly listed.
• Where can I see the number of tickets that have already been sold?
  You can find this information in your personal section 'My amiando'. Please click on the ticket symbol for the corresponding event.
• Am I able to change the ticket categories later?
  Yes. If you have not sold any tickets yet, you have the option of changing a ticket category. If tickets have already been sold, you have the option of changing the number of tickets available or deactivating the ticket category. After deactivation, the ticket category will no longer be visible on the event site.
• What is the service fee based on that amiando charges for online presale?
  The fee depends on the methods of payment that you want to offer to the ticket purchasers. The fee will be higher when you choose to pay by credit card since we have to pay credit card charges ourselves. You can find further information on our Ticket shop page..
• As the event host, am I able to choose whether I or the participant has to pay the service fees?
  Yes. You can choose whether you or the ticket purchaser pays the service fees.
• What types of shipping are possible, and who pays for it?
  As the event host you have the option of sending your participants their tickets via e-mail (e-ticket) or regular mail. The participant will then choose between the defined options and will bear the costs if he/she prefers shipping by mail. E-ticket are sent at no charge.
• Which types of tickets does amiando offer? How can tickets be verified?
  amiando offers both e-tickets and paper tickets. Each ticket has a unique number. The number and the corresponding name of the ticket purchaser can be downloaded on our web site, allowing ticket numbers to be checked easily. amiando's safety feature(hologram)on paper tickets avoids any possible acts of forgery.

Purchasing tickets

• Can I return tickets to amiando if they were bought and paid for?
  No. Only the organiser can return tickets or refund purchases.
• What means of payment does amiando accept?
  The means of payment available are defined by the organiser and may vary from event to event. amiando allows its users to pay by credit card, debit card, bank transfer and prepayment.
• Do I have to be registered with amiando to buy tickets?
  No. It is not necessary to be registered, although registration has the advantage that you can always check the tickets sold and the bills in your personal section, 'My amiando'.
• Are my credit card and account information secure with amiando?
  amiando guarantees you maximum security. All personal data as well as payment-related information will be transferred by a connection that is SSL-certificate-protected. Due to the coding technology of SSL, your data can be transferred securely, and it is impossible for your data to be passed on to a third party. In addition, we guarantee that your data will be stored securely and handled confidentially. Your details will not be passed on to any third parties. You can find further information in our Privacy policies
• Will I receive an invoice for the tickets I have bought?
  Yes. The invoice will be sent to you together with the tickets by e-mail or mail. If you have an amiando member account, you can always access your invoice in your personal section, 'My amiando'.