Web-seminar about measuring the customer experience and
increasing customer loyalty, customer retention and customer
acquisition in the process.
Are you measuring the customer experience today?
Would you like to know how you can increase the value of your
customer experience programs by utilizing proven and highly
effective modern techniques?
Does your company have a significant inflow of customer respons
- on the phone, through your websites and physical touchpoints?
Would you like to know how other companies have significantly
increased their customer satisfaction, customer experience and
loyalty by implementing a highly actionable methodology?
Is it interesting for you to experience how live customer
listening posts can help you decrease churn/customer defection?
If you can answer yes to any one of the questions above,
join us for this 70 minute web-seminar presentation covering
- insights about one of the most current techniques to measure
customer satisfaction
- case studies with an emphasis of tangible
results
- future trends for surveying the customer experience and
how you can leverage your market and customer research spending better
The presenter - Fredrik Abildtrup - is a highly experienced
expert in the field of customer experience management.
Here is a brief introduction to Fredrik Abildtrup
Fredrik Abildrup is currently the
Chief Executive Officer at TeleFaction
- a company specialized in customer loyalty, customer satisfaction
and customer retention concepts.
Fredrik and his team are
helping organizations across Europe obtain tangible results in the
areas of customer satisfaction, customer retention and win-back
programs.
At the web-seminar he will share some of his experiences on
how a live and actionable measure of the customer experience will
increase loyalty and retention in industries such as
telecommunication, financial services, banking, insurance
and other industries wih a large inflow of customer
enquiries.
Before joining TeleFaction,
Fredrik Abildtrup served as a division Executive with
T-Systems - a company of Deutsche Telekom. He is a graduate from
the Copenhagen Business School with a degree in International
Marketing and Management. Moreover, he has a master’s degree
in International Business obtained via the CEMS-programme at the
Universität zu St. Gallen in Switzerland.
Secure your free ticket for this special
event - register below today